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Contact Options |
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Billing Support Options |
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Forgot Your Password? |
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A Note on Chargebacks and Fraudulent Transactions:
All chargebacks are thoroughly investigated and may add you to a
blacklist with our processor which will complicate future online
purchases. Denying a purchase that you have made is illegal and will
result in an investigation which can lead to heavy fines or other legal
action toward you. Your credit rating can be affected by false claims
of fraud. If you have any questions or concerns, please contact us to
clarify the matter. |
Please
take a moment to review the frequently asked questions listed below by selecting a question to view the answer. In most cases, you'll be able to resolve your problem quickly and
easily. If you need further assistance, please contact one of our customer service representatives.
Password Problems
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I just signed up and have not received my username and password.
Answer: It should have been displayed after you registered your profile and
emailed to the email address you provided when joining. If you are
using a free web based email try checking the spam/junk folder as
sometimes they can get routed there. If that doesn't work, just contact
us, and we will help you locate your username/password.
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General Service
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What company name will I be billed by?
Answer: Your credit card will be discreetly billed by "www.gpnethelp.com", "Jetchrg.com". If you have paid by check you will be discreetly billed
by "SBW".
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What is a Member or Subscription ID?
Answer: A Member or Subscription ID is a unique identifying number that
corresponds to the membership/subscription that you have purchased. You
will receive your Member/Subscription ID immediately after the purchase
of a membership/subscription via the e-mail address that you provided
on the payment page. You should always maintain a record of your
Member/Subscription ID and should use this number in any correspondence
with a Billing Support Representative. With this number a Billing
Support Representative can view your membership/subscription history,
the time it was purchased, the charges made, as well as the payment
information used for the purchase.
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How does billing work on the Trial membership I purchased?
Answer:We allow you to purchase a low cost trial membership
that is good for a specified number of days. Trial memberships upgrade
automatically to the standard monthly membership plan unless you cancel
within the trial period (the specified number of days from which you
purchased your trial). Please refer to the Terms and Conditions for further information.
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FlingVIP Support
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How does it work?
Answer: - You must have a PAYING membership to Fling.com in order to access this feature.
- This feature allows you to chat with live web cam models.
- You will need to buy credits in order to take a model into a private chat.
- Credits are pre-purchased and billed seperately from your Fling membership.
- L4HINC-3.COM will appear discreetly on your statement.
- Credits will be consumed on a pay per minute basis.
- Buying credits is a ONE-TIME charge and you will NOT be automatically re-billed.
- Note: You can also use your FlingVIP credits on www.flingVIP.com
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How do I get models naked?
Answer:
Pick a girl that you like that is not currently in a private show. You will know she is in a private show already if the banner "private" appears in the top left of her image. After selecting the girl click the "Private Nude Show" button under her video or the link above the chat box.
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What is the difference between Private 1-on-1 chat and Show Mode?
Answer:
Private 1-on-1 Chat starts with the ability to chat free with the model. At any point one (and only one) of the registered users on the site can take the girl from free chat into a private chat area. From here the model will be able to get way more "comfortable" :). You will be alone with her and no other users (besides you) will be able to communicate with the model.
Show Mode works differently. In "Show Mode" there is no free chat area. Only paying users are allowed to view the show. However, in this mode multiple users are allowed to view the nude show at once. While in the show there is an additional per minute charge to chat with the model (this is above and beyond the show rate)
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How does billing work on the FlingVIP? Will i be rebilled?
Answer:
Your purchases are ONE TIME, non-recurring charges. Your card will NOT be automatically rebilled. Purchases on FlingVIP simply provide you with pre-paid credits to use on a per-minute basis with one or more of our models. Please refer to the Terms and Conditions of the website that you joined for further information.
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How do I cancel my membership?
Answer:
FlingVIP is not a subscription site, so there is nothing to cancel. You are only billed as YOU decide to add more credit into your account.
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How can I spend more than the $175 limit per day?
Answer:
Please dial the premier club number displayed in the site when you attempt to exceed the daily limit. Or please send us an Email from the same account you used to sign-up your account and include your username.
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Technical Issues
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Browser Settings
Answer: Our sites are designed with Internet Explorer users in mind.
1) Please make sure cookies are on:
It appears that your browser has cookies enabled.
2) Please make sure your javascript settings are turned on:
It appears that you have Javascript enabled.
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Firewall Settings
Answer: Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good things
to have, but they sometimes interfere with our site. If you are behind
a firewall contact your network administrator to see if you can have
direct access to the internet from your computer. If you have a
personal firewall, disable it while you are visiting our website, and
turn it back on when you leave.
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Popup Blocker Settings
Answer: Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please disable your Pop Up Blockers.
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Adware Information
Answer: Adware can hijack your internet browser and may prevent you from accessing our websites properly.
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Video Plug-ins
Answer:
Windows Media Player- Is a technology that produces streaming video and
audio files. The WM player will play most types of movies including its
native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne
formats. A good all-around choice.
Quicktime- An audio/video technology developed by Apple, but can also
play on any PC. Its versatility and quality of playback are outstanding
and its ability to compress large movies into small files is
remarkable. You don't need the professional version to watch video,
just download the free one.
RealOne Video- A streaming technology developed by RealNetworks for
transmitting live video over the Internet. RealVideo uses a variety of
data compression techniques and works with both normal IP connections
as well as IP Multicast connections. You don't need the professional
version to watch video, just download the free one.
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Web TV
Answer: WebTV does not currently support our websites.
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